Make customer-driven decisions to improve your business based on the flow within your airport
Quick access to the exact insights you need
Smart Flows helps you to monitor 100% of your customers from curb to gate. Understand and quantify passenger behaviors by cluster per flight, per destination and per airline. Visualize your customers’ paths at any time and in any place in your airport on SmartFlowsInsight™, a unique SaaS platform dedicated to airports.
Profitable for every stakeholder
Access customized data and share it with each team at your airport, airlines & tenants including Operations, Retail, Master Planning, Customer Experience & IT & Data.
Let artificial intelligence reveal insights about your customers’ flow. Leverage your Wi-Fi infrastructure to monitor the live flow of 100% of your customers.
Achieve your customers experience objectives and improve your business thanks to Smart Flows’ unique SaaS platform.
Raise your customers’ satisfaction
It is never easy for customers to make an estimation of the time needed to get through check-in, security, or border control. Smart Flows provides your airport with actionable real-time statistics that you can display all around your airport to inform your customers of the waiting times. You can also choose to communicate information on the airport’s website or mobile app.
These results can also be used internally to reduce the waiting time and assure a fluid traffic within your airport.
Reduce your operating costs
An airport is costly to operate. Smart Flows’ offers a solution to cut expenses while still ensuring the best level of operation.
By using the data provided by Smart Flows, adjust your resource management and reduce your operating costs by making your decision according to the current needs of your airport and the expectations of your customers. Based on the traffic in your airport, adjust staffing schedules and optimize your staff rotation.
Make the most of the available space and get prepared for a future terminal growth.
of airports will use Customer Flow Intelligence services by 2022. Are you ready to join the club of forward-thinking airports?
Increase your non-aeronautical revenues
Increase profitability by monitoring the different clusters of customers within your airport. Thanks to Customer Flow Intelligence, understand the behavior and expectations of each one of these clusters.
Match business data (flight tickets, sales tickets) with your customers’ flow in order to adjust your retail offer and adapt the price, products, and promotions.
Smart Flows monitors the whole funnel of conversion: check the traffic in an area, the shopfront traffic and the traffic in store and compare them with the actual number of transactions within the store.
Plan for the unplanned
Use real-time results delivered by Smart Flows to provide comfort and safety to your customers during unplanned events such as strikes, weather effects, technical issues, delayed or canceled flights.
Get to know the impact of these events on your airport and learn how to react in order to provide the best service to your customers.
Your customers’ time is valuable, and so is yours. Understand your customers’ flow at a glance to take valuable decision for your airport.
Discover the first SaaS platform dedicated to airports.